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Expectations are the Enemy

Spouses, friends, vendors, customers, employees, family ……  we all carry expectations of other people.  I want to propose that expectations are the source of hurt ...

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Your Customer 4-H Club

Here’s a way to help you think about the Action concept of A,B,C,D customers. Your customers are members of your 4-H Club; Hilarious, Happy, Hassle, Horrible ...

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